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Frequently Asked Questions

 

When can I bring items in for valuation?  

Our weekly valuation days are as follows:

Stansted:

Thursday 9am – 4:30pm

Friday 9am – 4:30pm

Or by appointment

Hertford:

Thursday 10am – 1pm

Please note: we cannot accept items for sale at Stansted on the Thursday and Friday preceeding a Country House sale.  Please phone to check. 

Do I require an appointment?

You do not require an appointment but please be aware that we can get busy and a small wait may ensue before a valuer can see you.

The exception is jewellery valuations.  These tend to be detailed and time consuming; you can either leave the items with us to be fully assessed by our specialist.  We provide you with a receipt and then will be in touch with the valuation.  Or appointments with our specialist are available by prior arrangement on a Monday.

Can you provide valuation advice over the phone?

Whilst we will do our best to advise you as far as possible, it is difficult to offer advice without seeing the object.  We would normally ask that you provide us with images, including detailed shots, so that we can properly advise you.  Please see our valuation form.

Alternatively please feel free to come to one of our valuation days.  

Can I email you details?

We are more than happy to receive emails regarding items to be appraised.  We ask that you provide clear and detailed images to aid us and as much background information as you have.  We will then offer as much advice as we can.  In some instances though we will have to see the item in question before providing definitive advice. Please see our valuation request form.

Can somebody come out and see the items in my house?

We are happy to arrange for one of our valuers to come out and assess items in situ.  This can be particularly useful for items of furniture or entire house contents.  Please contact either our Hertford office or our Stansted Mountfitchet salerooms to arrange for an appointment.  We do not charge for visits to appraise potential items for sale.  

 

Do you provide a packing and postage service?

Unfortunately we cannot cater in house for customers’ packing and postage needs.  We recommend our local Mailboxes office on 01245 262527.  We can arrange delivery for larger items at a competitive price. 

 

How can I view a catalogue?

Our catalogues are available online on our website, the-saleroom.com and invaluable.com.  To receive notification of new catalogues please register your interests.

If you would like a printed catalogue we can arrange to send you one for any of our specialist sales (£13 inc. Postage).  Or you can subscribe for a year’s supply, please call us on 01279 817778. 

Are there any local hotels if I need to stay in the area?

Linden House 

1 - 3 Silver Street

Stansted

Essex

CM24 8HA

01279 813003

http://www.lindenhousestansted.co.uk/

 

The Cottage

17 Birchanger Lane

Birchanger

Nr Bishop’s Stortford

Herts  CM23 5QA

01279 812349

bookings@thecottagebirchanger.co.uk

www.thecottagebirchanger.co.uk

 

Chimneys

44 lower Street

Stansted Mountfitchet

Essex

CM24 8LR

01279 813388

info@chimneysguesthouse.co.uk

www.chimneysguesthouse.co.uk