Our team is always happy to help, whether you are collecting in person, would like to take advantage of our delivery service or require advice about carriers.
To save you having to wait, we operate a mandatory booking system for collections. Please book your appointment 24 hours in advance, to ensure your items are ready when you arrive.
See here for more details and to book a timeslot.
Sworders offer a delivery service based on the item(s) purchased. Pre-sale you can view an estimated shipping cost on our website for smaller items. Post-sale you are able to view and accept these shipping costs in your Sworders account. Note, if you purchase multiple lots from the same auction, we will combine packaging/deliveries to reduce the shipping costs. If no shipping cost is available, due to the size/weight of the item, a bespoke shipping estimate can be obtained after the sale by using the link in your invoice email.
Where possible all jewellery items (up to 2.5kg) are sent via Royal Mail Special Delivery in the UK; other smaller items are couriered via DPD.
If you purchase furniture, paintings or large items, we can provide you with a bespoke shipping cost based on the item and destination, anywhere in the world; this can be done post-sale via a link provided in your invoice email. These larger items are shipped via Bradleys Antique Packing Services. UK and some European transit is carried out in Bradleys Antique Packing Services own vehicles by their experienced, capable and friendly staff.
Deliveries abroad will be via quality recognised couriers, with similar standing to FedEx International. Worldwide shipments are packed by Bradleys Antique Packing Services, using agents worldwide who will deliver on their behalf.
Should you use this service, please note only when shipping costs have been paid will the item(s) be collected from Sworders for shipping. Additionally, you will need to add your Delivery address in your Sworders account; if this is blank, your correspondence address will be used.
If you are arranging for a courier to collect your items, you will need to book an appointment on their behalf. Please see the list below of courier companies who will be happy to assist you, we would advise that you obtain a quote for costs beforehand. You are, of course, very welcome to use an alternative courier.
We request that you pay for, and arrange a collection as soon as possible.
All collections will be from either our Stansted Mountfitchet Auction Rooms | Cambridge Road | Stansted Mountfitchet | Essex | CM24 8GE or our Storage Facility in Great Hallingbury.
Furniture and Carpets not collected by the date stated in your invoice email lots will attract a storage charge of £10 (+VAT) per invoice for administration and £2 (+VAT) per day per lot.
To see a list of our recommended couriers, please click here.
If you have any questions or we can be of further assistance, please do contact us on 01279 817778 or email firstname.lastname@example.org