When Sworders Delivery Service launched in February of this year, we were blown away with the uptake, but as with most service launches, it did not come without its challenges.
The development of a Sworders Delivery Service had been at the forefront of Sworders Chairman Guy Schooling’s aspirations for quite some time, so we were absolutely delighted when the service finally launched in February of this year. It has been used by over 900 customers in its first four months, with international deliveries making up 20% of this total. We have been thrilled with uptake and would like to thank all who have used it.
As with most service launches, it did not come without its challenges, and we quickly identified areas that required improvement. The sheer scale of demand immediately after launch meant that both we and our shipping partner Bradleys had to recruit additional resources to support administration, driving, and packing. Additionally, demand for pre-sale bespoke shipping quotes rocketed, particularly around our March Fine Interiors sale. After analysis showed that just 2% of these requests were taken up, we made the difficult decision to withdraw this feature, to prevent further strain on our resourcing.
We have had to adapt our export of ivory, with most of the larger international carriers no longer wishing to accept the shipment. Whilst we tried to secure alternative carriers, we continued to face obstacles, and have consequently had to end international shipments of ivory via our Delivery Service. For clients wishing to arrange such shipping, we recommend contacting the Romford branch of Mail Boxes Etc.
It has certainly been an exciting few months. We are always striving to improve our customer service, and we hope this insight gives assurance as to how we are reacting to both customer feedback and demand. Again, our thanks to all of you who continue to support this new venture of ours and we look forward to delivering many more items to your doorsteps in the future.
A collection of Chinese silver assembled by a family who lived in Shanghai in the early 20th century comes for sale at Sworders in November. The group of typical ‘export’ wares owned by the vendor’s grandparents who lived in ‘the Paris of the East’ had been stored in a trunk since the end of The Second World War.
19 October 2021
Next week's auction of Design offers two archetypal side chairs from a truly unique Italian designer - Carlo Bugatti - whose life was filled with talent and tragedy.
14 October 2021
An autograph book with a story so evocative of the British music scene in the early 1960s comes for sale in our Design auction this month. The notebook includes the signatures of three of The Beatles, together with those of Gerry & The Pacemakers, The Dave Clark Five, Cliff Richard, and Helen Shapiro.
5 October 2021