Frequently Asked Questions

Buying with Sworders

Our fortnightly Homes & Interiors sales and our Specialist sales are typically held on a Tuesday, starting at 10am.

Please see our extensive sales calendar here for specific dates/times.

Viewings are welcome by appointment, please see our appointment booking page or alternatively please call us on 01279 817778 and we will be happy to make the appointment for you.

Yes, please see our sales calendar for specific dates/times.  To book an appointment for a valuation, sale viewing or collection of a lot(s) purchase, please click here.

You can request condition reports through our website (locate the lot in the catalogue and click 'Request Condition Report'). Condition reports can also be requested by phone and email. We are unable to provide condition reports on the day of the sale so do make sure you get your requests in early.

When you bid at auction is successful you pay the hammer price (the price the lot is sold for) plus a buyer’s premium of 25% + VAT, except for our Fine Wine and Port auctions when the buyer’s premium is 15%. Some lots may incur additional Artist's Resale Right charges. 

Any lots purchased via a  As of January 1 2020 there will be no surcharge while bidding via Sworders website. If bidding through the-saleroom.com live online bidding service you will be subject to an additional commission charge on the hammer price, this will be charged at 4.95% plus VAT. These charges will be payable to us on top of the hammer price and our buyer’s commission.

There are plenty of ways that you can bid with us, for a full breakdown please see our comprehensive guide here – Buying with Sworders

Payment is accepted by credit or debit card,cash, cheque and bank transfer. We accept cash to an upper limit of 10,000 euros equivalent. We accept credit card payments to an upper limit of £5,000. Usually, any cheques will need to be cleared before you can take the goods away. Please be aware that cheque clearance will take eight days from deposit. We will only release goods to a third party upon receipt of identification and authority from the purchaser. Please refer to our full terms and conditions.

Our saleroom team are always on hand to help, whether you are collecting in person or require advice about carriers.

If are successful in your bid, please make a ‘collection appointment’ (via our website, or please call us on 01279 817778 and we can make the appointment for you).  Once the appointment has been made your sale items will be ready and waiting for you to collect at your appointment time.

If you are unable to do so we are happy to refer you to a number of carriers who can arrange packing and shipping for you. Please contact them directly to receive a quote for costs – Collection & Shipping

Selling With Sworders

Please see our full guide here – Selling with Sworders

We will pay the net sum due to you within twenty one days of the day of the auction for Specialist auctions and eight days for Homes and Interiors auctions.

General Enquiries

Our regular opening times are Monday to Friday from 9am to 5pm, with viewings for auctions by appointment. Please see our sales calendar for specific dates/times.  To book an appointment page please click here: https://www.sworder.co.uk/appointments/

Simply fill in your details in our Online Registration FormYou will receive an email with a link to verify your email address so don’t forget to check your inbox! Once your email address has been verified you are good to go.

Please check that you are entering your username and password correctly. If you have forgotten your password you can re-set this by clicking the Forgotten Your Password? link.

If you continue to experience problems with your account please call us on 01279 817778.

Absolutely. Once you have registered an account on our website you can set your email preferences so that you only receive emails about sales that are relevant to you. Please go to 'My Account' in the top right corner of the screen (this will appear as your name) and then ‘Account Settings’ to set/refine your preferences.

Catalogue subscriptions can be arranged in person, over the phone, or via email. Fill out one of our Catalogue Subscription Forms or contact Victoria Emmings on 01279 817778 or by email victoriaemmings@sworder.co.uk